These Terms of Sale set out the terms under which Digital Content and/or Our Services is sold by Us to business customers through this website, www.sandstonebookkeeping.co.uk (“Our Site”). Please review these Terms of Sale thoroughly and make sure you understand them prior to purchasing. Reading and acknowledging these Terms of Sale will be a mandatory step during the purchase process. If you do not consent to adhere to and be obligated by these Terms of Sale, you will not have the ability to buy via Our Site. It's important to note that these Terms of Sale, along with all Contracts, are exclusively presented in the English language.
Terms and information that are specific to purchasing Digital Content and Our Services from Our Site are set out in the Attachment, at the end of this document, but they will have the same effect as if set out in these Terms of Sale.
In these Sale Terms, unless the context dictates otherwise, the subsequent expressions carry the following meanings:
“Contract”
means a contract for the purchase of and access to Digital Content and/or Our Services, as explained in Clause 6;
“Data Protection Legislation”
means all applicable legislation in force from time to time in the United Kingdom applicable to data protection and privacy including, but not limited to, the UK GDPR (the retained EU law version of the General Data Protection Regulation ((EU) 2016/679), as it forms part of the law of England and Wales, Scotland, and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018); the Data Protection Act 2018 (and regulations made thereunder); and the Privacy and Electronic Communications Regulations 2003 as amended;
“Digital Content”
means digital content namely a digital downloadable sold by Us through Our Site which includes, but is not limited to, pre-recorded videos, live sessions, animated slides, video content, pdfs and info-graphics;
“Services”
means the purchase of a power hour or consultation from Us, via Our Site, to take place via Zoom. The amount of time allocated to either the power hour or consultation shall be as detailed within the description on Our Site and confirmed by email;
“Purchase Confirmation”
means a receipt for your purchase which shall include, in respect of Digital Content, the item purchased, and in respect of Our Services a link to join either the power hour or consultation.
“Purchase Request Notification”
means an email sent to you by Us confirming the Digital Content or Services you wish to acquire along with a payment link;
“We/Us/Our”
means Sandstone Bookkeeping Ltd a company registered in England under company number 14919521 with a registered office address of 5 Sandstone Drive, Wirral, CH48 9UN.
2.1 Our Site, www.sandstonebookkeeping.co.uk is owned and operated by Sandstone Bookkeeping Ltd.
2.2 We are regulated by Association of Accounting Technicians (AAT)
3.1 You will not be charged to access Our Site. However, some parts of Our Site require you to purchase Digital Content or Our Services.
3.2 You are responsible for arranging access to Our Site.
3.3 Access to Our Site is offered in its current state, without any warranties, and on an availability basis. We reserve the right to modify, suspend, or cease operations of Our Site, or any portion thereof, at any time and without prior notice. We shall not be held responsible for any inconvenience or harm caused if Our Site, or any segment of it, becomes inaccessible at any given time and for any duration.
3.4 Use of Our Site is subject to our Website Terms of Use . Please ensure that you have read them carefully and that you understand them.
4.1 These Terms of Sale are exclusively relevant to business customers. They do not apply to individual consumers who acquire Digital Content or Our Services for personal purposes, unrelated to their trade, business, craft, or profession. If you are a consumer, it is advisable to contact us for guidance before proceeding with a purchase.
4.2 These Terms of Sale form the complete agreement between you and Us regarding the purchase of Digital Content and/or Our Services from Our Site. you understand that you have not placed reliance on any statement, representation, warranty, assurance, or promise made by Us or on Our behalf that is not explicitly outlined in these Terms of Sale. Furthermore, you agree not to make any claims for innocent or negligent misrepresentation or negligent misstatement based on any statements herein.
5.1 When ordering from Our Site you are submitting a request to purchase either Our Digital Content or Our Services. Where you submit such a request for:
5.1.1 Our Services, namely that of a power hour or consultation, you will be able to book, by means of calendar link, a date and time for your power hour or consultation to take place via Microsoft Teams. There after you will receive a Purchase Request Notification along with a payment link. you must make payment in respect of the power hour or consultation within 24 hours. Where payment is not made within this time frame your order will be treated as cancelled.
5.1.2 Digital Content you will receive a Purchase Request Notification which contains a payment link. After payment is made, and within 24 hours, you will receive the Digital Content by email.
5.2 After payment is received by Us you will then receive a Purchase Confirmation either providing the Digital Content, or in respect of Our Services, a Microsoft Teams link to join the power hour or consultation.
5.3 Where you purchase Our Services, via Our Site, you understand that any power hour or consultation will be to provide you with generalised training of the relevant system (as detailed within the description on Our Site). This means that We will not log into your own operating system (e.g. Xero, Quickbooks, Sage or other platform) and any training will be given on Our own “dummy” operating system. In the event that you require personalised or tailored advice on your own system you will need to contact us by email to be officially on-boarded and you must not purchased directly from Our Site.
5.4 We may from time to time change Our prices. Price changes will not affect any purchases you have already made but will apply to any subsequent purchases.
5.5 Occasional adjustments may be applied to specific Digital Content and Our Services, such as updates to comply with alterations in applicable laws or regulatory requirements, or to address technical or security concerns. These modifications are not intended to substantially modify the fundamental attributes of the Digital Content and Our Services and typically should not impact your utilisation of it. If any alteration is implemented that could impact your use pertinent information will be communicated to you.
5.6 In cases where updates are applied the content will still align with the description provided by Us at the time of your purchase. It's important to note, however, that this does not preclude us from improving thereby surpassing the features initially described.
5.7 We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. Price changes will not affect any order that you have already placed (please note sub-Clause 5.7 regarding VAT, however).
6.1 The purchase process on Our Site includes step-by-step guidance. Before finalising your purchase, you will have the chance to review and make amendments to your order. It is crucial to thoroughly examine your order before making payment to ensure accuracy.
6.2 If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give Us accurate or complete information within a reasonable time of Our request, We will cancel your order and treat the Contract as being at an end. We will not be responsible for any delay in the availability of Digital Content that results from you providing incorrect or incomplete information.
6.3 No section of Our Site is considered a contractual offer open for acceptance. When you request to order, it serves as a contractual offer that We may, at Our sole discretion, choose to accept. Our acceptance is communicated by sending you a Purchase Request Notification via email. The formation of a legally binding Contract between Us and you occurs only upon Our dispatch of the Purchase Request Notification.
6.4 Our Purchase Confirmation shall contain the following information:
6.4.1 Confirmation of your purchase including full details of the main characteristics;
6.4.2 Fully itemised pricing for your purchase including, where appropriate, taxes, and other additional charges;
6.4.3 For Digital Content the item purchased and in respect of Our Services a link to the power hour or consultation.
6.5 Should We, for any reason, be unable to accept or fulfil your order, We will provide a written explanation for the circumstances. In normal circumstances, no payment will be processed. If We have already received payment, any such amounts will be promptly refunded to you.
6.6 Refunds under Clause 6 will be promptly issued to you, and in any case, within 14 calendar days from the occurrence of the event warranting the refund. Any reimbursements will be processed using the same payment method used for your initial purchase.
7.1 In the event that you fail to make payment in respect of Our Services within 24 hours of Our Purchase Request Notification email your order will be considered cancelled.
7.2 Should you wish to cancel Our Services, after payment, you may do so provided which you give to Us not less than 24 notice in writing of the same. In such circumstances We will arrange a refund of your payment back to your original payment source within 14 days. Where you fail to give 24 hours notice your payment for Our Services will be forfeited.
7.3 Should you wish to reschedule Our Services, after payment, you may do so provided which you give Us in excess of 24 hours notice in writing. In such circumstances We will provide you with a link in order for rebook Our Services. you must rebook Our Services within 30 days of the original date and time. you may only reschedule Our Services once. Any notice to reschedule with less than 24 hours notice will be treated as a cancellation.
8.1 Where you purchase Digital Content it will be available to you within 24 hours of your payment being received by Us.
8.2 Where you purchase Our Services, after payment, you will be provided with a Microsoft Teams link to log into the power or hour consultation at the date and time booked by you.
9.1 When you purchase access to Digital Content, We will grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the relevant Digital Content for commercial purposes. The licence granted to you does not give you any rights to Our Digital Content (including any material that We may licence from third parties).
9.2 The licence granted to you under sub-Clause 9.1 is subject to the following usage restrictions and/or permissions:
9.2.1 you may not copy, rent, sell, publish, republish, share, broadcast or otherwise transmit the Digital Content (or any part of it) or make it available to the public except as permitted under the Copyright Designs and Patents Act 1988 (Chapter 3 ‘Acts Permitted in relation to Copyright Works’).
9.3 You are not permitted, unless otherwise agreed in writing by Us, to record any power hour or consultation.
You may end the Contract at any time. However, we cannot offer any refunds, save for where you meet the criteria detailed in sub-Clause 7.2.
11.1 If We inform you of an error in the price or description of the Digital Content or Our Services and you wish to end the Contract as a result, you may end it immediately.
11.2 You also have a legal right to end the Contract at any time if We are in breach of it.
11.3 If you wish to exercise your right to cancel under this Clause 11, you may inform Us of your cancellation using the contact details provided at sub-Clause 14. In each case, provide Us with your name, address and email.
11.4 Refunds under this Clause 11 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform Us that you wish to cancel. Refunds under this Clause 11 will be made using the same payment method that you used when making your purchase.
12.1 Subject to sub-Clause 12.3, We will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, interruption to business, for any loss of business opportunity, or any indirect or consequential loss arising out of or in connection with any contract between you and Us.
12.2 Subject to sub-Clause 12.3, Our total liability to you for all other losses arising out of or in connection with any contract between you and Us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be 100% of the total sums paid by you under the contract in question.
12.3 Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); for fraud or fraudulent misrepresentation; or for any other matter in respect of which liability cannot be excluded or restricted by law.
13.1 We shall not be held responsible for any inability or delay in fulfilling Our obligations if such failure or delay is a result of causes beyond Our reasonable control. These causes include but are not limited to power failure, internet service provider failure, strikes, lockouts, or other industrial action by third parties, riots, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual, or preparations for war), epidemic, pandemic or other natural disasters, or any other event that is considered beyond Our reasonable control.
13.2 If any event described under this Clause 13 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:
13.2.1 We will inform you as soon as is reasonably possible and We will take all reasonable steps to minimise the delay;
13.2.2 To the extent that We cannot minimise the delay, Our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
13.2.3 We will inform you when the event outside of Our control is over and provide details of any new dates, times, or availability of the Digital Content and/or Our Services as necessary;
13.2.4 If the event outside of Our control continues for more 90 days We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 14 days of the date on which the Contract is cancelled and will be made using the same payment method that you used when making your purchase.
13.2.5 If an event outside of Our control occurs and continues for more than 90 days and you wish to cancel the Contract as a result, you may do so by contacting Us using the contact details found at Clause 14.
In each case, provide Us with your name, address, email address, telephone number, and Order Number. Any refunds due to you because of such cancellation will be paid to you as soon as is reasonably possible and in any event within 14 days of the date on which the Contract is cancelled and will be made using the same payment method that you used when making your purchase.
If you wish to contact Us with any questions, complaints, or feedback you may contact Us by telephone at 07359 432639, by email at admin@sandstonebookkeeping.co.uk or by post at 5 Sandstone Drive, Wirral, CH48 9UN.
15.1 All personal data that We may use will be collected, processed, and held in accordance with the provisions of the Data Protection Legislation and your rights thereunder.
15.2 For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy and Cookie Policy
16.1 We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.
16.2 You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.
16.3 The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.
16.4 If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.
16.5 No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.
16.6 We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale as they relate to your purchase, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them.
17.1 These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed under English law.
17.2 Any disputes concerning these Terms of Sale, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
1. Our Services are made available online. We use technology that allows Us to provide Our Services provided that you have the appropriate technology (see below) to access the same. For this purpose, We use the platform Microsoft Teams
Where We make Our Services available to you using Microsoft Teams it will be on the following basis.
2. We will subscribe to Microsoft Teams and will pay the necessary fees to Microsoft Teams to maintain the availability. It will enable Us to provide Our Services to you over the internet.
To receive Our Services, you may be required to download the Microsoft Teams platform but you will not need to pay any separate fee or charge for its use.
We do not provide any PC, laptop, tablet, mobile phone or other hardware (“Device”) or any other App or other software for us on or with any Devices, nor any internet connection or service or other equipment or facilities necessary to enable you to access Our Services.
We do not supply or make available the Microsoft Teams platform that you use to access any Digital Content. We do not act as agent or otherwise on behalf of the Microsoft Teams platform. We are not a party to any download and use of that platform. We will have no responsibility or liability to you in any respect about the Microsoft Teams platform or any other third party platform provider. It will be subject to and governed by such terms and conditions and privacy policy of the Microsoft Teams platform or other third party provider of the platform to you imposes on such download and use.
3. The technology and other items that you will be responsible for providing
It will be your sole responsibility to ensure that you have access to, and familiarity with all necessary technology so that you can receive and participate in Our Services. You will need:
4. Scope of what We make available to access
We do not, and cannot, assist you to obtain, set up, maintain, or operate any technology. If you need any assistance or advice about technology, you should seek it from an appropriate third party. We do not, and cannot, give you any advice about what technology is needed or how to use it.
We do not claim to have any expertise or skill in relation to any technology that you need or use for the purpose of accessing Our Services. However, We may offer suggestions in good faith to resolve any problem with that technology that you report, but it will not be in the nature of advice to you. We do not therefore take on any responsibility or accept any liability to you if any such suggestion does not help you to resolve any problem or if by following any such suggestion you experience any other problem, loss or damage to your Device, your digital content or any other technology or other thing.
Without in any way limiting anything in Clause 13 of the Terms of Sale, for the purposes of Clause 13, causes beyond Our reasonable control may include any of the following:
Updated December 2024
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